Privacy policy

# PRIVACY POLICY

**Last Updated:** February 18, 2026

**DESPI** is a brand operated by **GROUPE NEXT**, a simplified joint-stock company (SAS) registered in France.

This Privacy Policy (“Privacy Policy”) describes the data collection, use, sharing, and protection practices of DESPI (“we,” “our,” “us”) and applies to **trydespi.com**, including any subdomains thereof, affiliated websites, and mobile applications (collectively, the “Website”).

By visiting the Website and requesting Services through the Website, you agree to the terms of this Privacy Policy. As DESPI updates or expands its Website or Services, this Privacy Policy may change. Please check back frequently for updates.

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/7pqdi2-bw/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/7pqdi2-bw/privacy_policy).

### 1. THE INFORMATION WE COLLECT

We collect information directly from you in a variety of ways, including when you make a purchase, sign up for a subscription, create an account, or interact with our customer support.

**A. Information You Voluntarily Provide**
* **Identifiers:** Name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers.
* **Commercial Information:** Records of products or services purchased, obtained, or considered, including subscription preferences and order history.
* **Payment Information:** Credit or debit card number, bank account information, and billing address. Note: We do not store your full credit card numbers on our servers; they are processed by our secure payment processors (Shopify Payments/Stripe/PayPal).
* **Communications:** Information you provide in your communications with us, including via email (support@trydespi.com), chat, or social media.

**B. Information We Collect Automatically**
When you browse our store, we automatically receive your computer’s internet protocol (IP) address and other technical data:
* **Device Data:** Type of device, operating system, browser type, and browser version.
* **Usage Data:** Pages viewed, time spent on pages, links clicked, and conversion data.
* **Location Data:** Approximate location based on IP address (e.g., city/state) to calculate shipping and taxes.
* **Tracking Technologies:** We use Cookies, Web Beacons, Pixels (Meta/Facebook Pixel, TikTok Pixel, Google Ads Tag), and Log Files to track your interactions with our ads and website.

### 2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following business purposes:
* **Fulfillment:** To process your orders, manage your subscription (including renewals), and deliver products to your address.
* **Communication:** To send you order confirmations, shipping updates, and customer support responses.
* **Marketing (with consent):** To send you emails and SMS messages about our store, new products, and other updates.
* **Analytics & Improvement:** To analyze trends, administer the site, track user movements, and gather demographic information to improve our products and website performance.
* **Security:** To protect against fraud, unauthorized transactions, and potential security threats.
* **Legal Compliance:** To comply with applicable laws, regulations, and legal processes (e.g., tax reporting).

### 3. SMS/MMS MOBILE MESSAGE MARKETING PROGRAM

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.

* **Frequency:** Message frequency varies.
* **Rates:** Message and data rates may apply.
* **Opt-Out:** If you wish to unsubscribe from receiving text marketing messages and notifications, reply with **STOP** to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be accounted for as a reasonable means of opting out.

### 4. DATA ANALYTICS AND ADVERTISING (TRACKING)

We share data with third-party advertising partners to provide you with targeted advertisements on other websites and apps (Retargeting).

**A. Third-Party Pixels & Cookies**
We use the following third-party tools which may collect data about your browsing habits:
* **Google Analytics & Google Ads:** To measure site traffic and ad performance.
* **Meta (Facebook/Instagram) Pixel:** To track conversions from social media ads and create custom audiences.
* **TikTok Pixel:** To measure the effectiveness of our TikTok advertising campaigns.

**B. "Do Not Track" Signals**
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser, as there is no consistent industry standard for compliance.

### 5. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information to third parties for money. However, we share information with the following categories of third parties for business purposes:
* **Service Providers:** Companies that perform services on our behalf, such as Shopify (ecommerce platform), payment processors (Stripe/PayPal), shipping partners (USPS/UPS/FedEx), and email/SMS marketing platforms (e.g., Klaviyo, Postscript).
* **Legal Requirements:** We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
* **Business Transfers:** If GROUPE NEXT is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.

### 6. DATA RETENTION & SECURITY

**Security:** We implement reasonable security measures, including SSL encryption, to protect your personal information. However, no method of transmission over the Internet is 100% secure.
**Retention:** We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law (e.g., for tax and accounting purposes).

### 7. YOUR RIGHTS (GDPR & CCPA)

Since **GROUPE NEXT** is a company registered in France, we adhere to the high standards of the General Data Protection Regulation (GDPR), while also respecting US State laws (CCPA/CPRA) for our American customers.

**Your Rights Include:**
* **Right to Access:** You have the right to request copies of your personal data.
* **Right to Deletion:** You have the right to request that we delete your personal data (subject to certain exceptions like transaction records).
* **Right to Rectification:** You have the right to request that we correct any information you believe is inaccurate.
* **Right to Opt-Out:** You have the right to opt-out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising.

**How to Exercise Your Rights:**
To exercise any of these rights, please contact us at **support@trydespi.com**. We will respond to your request within 30 days.

### 8. INTERNATIONAL DATA TRANSFERS

**DESPI** is operated by **GROUPE NEXT** in France. By using our Services, you acknowledge that your information will be transferred to, stored, and processed in France and the United States (where our servers and service providers like Shopify are located). We rely on adequacy decisions and Standard Contractual Clauses (SCCs) to ensure the safety of your data during these transfers.

### 9. CHILDREN’S PRIVACY

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us.

### 10. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

### 11. CONTACT US

If you have questions about this Privacy Policy or would like to make a complaint, please contact us by e-mail at **support@trydespi.com** or by mail using the details provided below:

**GROUPE NEXT (DESPI)**
Privacy Compliance Officer
3 Allée des Châtaigniers
95390 Saint-Prix
FRANCE